Refund Policy
Our commitment to your satisfaction and clear guidelines for refund requests
Our Refund Philosophy
At ConnectLogicHub, we believe in transparent business practices. While our financial analysis tools are designed to provide significant value, we understand that sometimes circumstances change.
This policy outlines when refunds may be available and how the process works. We've structured our approach to be fair while protecting the integrity of our educational content and software tools.
Policy Overview
Our refund policy applies to software licenses and educational programs purchased directly from ConnectLogicHub. Different terms apply depending on the type of service and how long you've had access.
We handle each request individually, considering your specific situation and usage patterns. Most refund requests are processed within 5-10 business days once approved.
Refund Eligibility Criteria
You may be eligible for a refund under the following circumstances:
Technical Issues
If our software has fundamental technical problems that prevent normal use, and our support team cannot resolve the issue within 14 days of your first report.
Early Cancellation
Software licenses can be refunded within 14 days of purchase if you've used less than 20% of the available features and haven't downloaded proprietary reports.
Educational Programs
Learning programs may be refunded within 7 days if you've completed less than 25% of the coursework and haven't accessed premium templates or tools.
Billing Errors
Duplicate charges, incorrect pricing, or unauthorized transactions will be refunded promptly once verified through our billing department.
Service Discontinuation
If we discontinue a service you've purchased, you'll receive a prorated refund based on your remaining access period.
Satisfaction Guarantee
First-time customers may request a refund within 10 days if the software doesn't meet your basic financial analysis needs, subject to usage review.
How the Refund Process Works
1
Submit Your Request
Contact our support team at [email protected] with your purchase details, reason for the refund request, and any relevant documentation.
Same Day Response
2
Initial Review
Our team reviews your account activity, purchase history, and usage patterns to determine eligibility based on our policy guidelines.
1-2 Business Days
3
Decision Notification
You'll receive a detailed email explaining our decision. If approved, we'll outline the refund amount and processing timeline.
Within 3 Business Days
4
Processing & Payment
Approved refunds are processed back to your original payment method. Bank transfers may take additional time depending on your financial institution.
5-10 Business Days
Software License Refunds
Our financial analysis software comes with different refund terms based on the license type:
Monthly subscriptions can be cancelled anytime, with refunds available for the current billing period if requested within 48 hours of renewal.
Annual licenses may be partially refunded during the first 30 days, calculated based on remaining months.
Full refund available within 14 days with minimal usage
Educational Content
Our learning programs have specific refund conditions to protect content integrity:
Video courses can be refunded within one week if you've watched less than 3 hours of content.
Interactive workshops require completion of less than 2 modules for refund eligibility.
7-day window with usage restrictions
Custom Solutions
Bespoke financial analysis tools and consulting services follow different refund terms:
Custom development work is generally non-refundable once we begin coding, but deposits may be refunded before project start.
Consulting sessions can be refunded if cancelled more than 24 hours in advance.
Limited refunds based on project stage
Refund Payment Methods & Timing
Refunds are processed back to your original payment method whenever possible. Here's what to expect:
Credit Cards
Refunds appear as credits on your next statement, typically within 5-7 business days after processing.
Bank Transfers
Direct bank refunds take 7-10 business days and may involve additional verification steps.
Digital Wallets
PayPal and similar services usually receive refunds within 3-5 business days once initiated.
Wire Transfers
International wire transfers may take 10-15 business days and could involve banking fees.
Important Considerations
- Refunds are not available after you've downloaded proprietary financial models or accessed premium datasets
- Educational certificates and completion credentials cannot be retained after refund processing
- Custom reports generated using our tools may affect refund eligibility if they contain sensitive market data
- Third-party payment processor fees are non-refundable and may be deducted from refund amounts
- Seasonal promotions and discounted purchases may have modified refund terms outlined at time of purchase
- Account access is terminated immediately upon refund approval, including any saved work or preferences
- Refund requests must be submitted by the original purchaser with valid account credentials
Need Help with a Refund Request?
Our support team is here to help you through the refund process. We aim to handle all requests fairly and promptly while maintaining clear communication throughout.
Email Support
Include your order number and detailed reason for the refund request
Phone Support
+66 53 752 499
Available Monday-Friday, 9 AM - 6 PM Thailand time
Mailing Address
ConnectLogicHub
Pak Khlong Bang Pla Kot, Phra Samut Chedi District
Samut Prakan 10290, Thailand