Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last Updated: March 15, 2025

Information We Collect

At ConnectLogicHub, we collect information that helps us provide better financial analysis tools and services. This includes data you provide directly and information gathered through your use of our platform.

Personal Information You Provide

  • Name, email address, and contact details when you register
  • Company information and role details for business accounts
  • Payment information processed through secure third-party providers
  • Communication preferences and support inquiries
  • Profile information and account settings

Automatically Collected Data

  • Usage patterns and feature interactions within our software
  • Device information, browser type, and operating system
  • IP address and general location data for security purposes
  • Session data and performance metrics to improve our services

How We Use Your Information

We use collected information to deliver, maintain, and improve our financial analysis platform. Your data helps us create a personalized experience while ensuring security and compliance.

  • Providing access to financial analysis tools and software features
  • Processing transactions and managing your account subscription
  • Sending important updates about service changes or security matters
  • Improving our platform based on usage patterns and feedback
  • Providing customer support and technical assistance
  • Ensuring platform security and preventing fraudulent activities
  • Complying with legal obligations under Thailand's data protection laws

Marketing Communications

We may send you information about new features, industry insights, and platform updates. You can opt out of marketing communications at any time through your account settings or by contacting us directly.

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we may share data in specific circumstances to provide our services effectively and comply with legal requirements.

Service Providers

We work with trusted partners who help us operate our platform:

  • Payment processors for secure transaction handling
  • Cloud hosting providers for data storage and platform performance
  • Analytics services to understand platform usage and improvements
  • Customer support tools to provide better assistance

Legal Requirements

We may disclose information when required by law, to protect our rights, or in response to valid legal requests from authorities in Thailand or other jurisdictions where we operate.

Your Privacy Rights

Under Thailand's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information. We're committed to helping you exercise these rights.

Right Description How to Exercise
Access Request copies of your personal data Contact our privacy team or use account settings
Correction Update or correct inaccurate information Edit through your account dashboard or contact support
Deletion Request removal of your personal data Submit request through support or email privacy team
Portability Receive your data in a portable format Contact privacy team for data export options
Objection Object to certain processing activities Use account settings or contact privacy team

Response Timeline

We aim to respond to privacy requests within 30 days. For complex requests, we may need additional time and will keep you informed of our progress.

Data Security and Protection

Protecting your financial data is our top priority. We implement multiple layers of security to safeguard your information against unauthorized access, alteration, or disclosure.

Technical Safeguards

  • End-to-end encryption for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for account access
  • Secure data centers with physical access controls
  • Regular backup systems with encrypted storage

Access Controls

  • Limited employee access based on job responsibilities
  • Regular training on data protection and security practices
  • Monitoring systems to detect unauthorized access attempts
  • Strict policies for handling and processing personal data

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention practices balance your privacy rights with business and legal requirements.

Retention Periods

  • Account data: Retained while your account is active plus 3 years
  • Transaction records: 7 years for tax and accounting compliance
  • Support communications: 5 years for service improvement
  • Usage analytics: Aggregated data retained indefinitely, personal identifiers removed after 2 years
  • Marketing data: Until you withdraw consent or 3 years of inactivity

Secure Deletion

When we delete your data, we use secure deletion methods that make information unrecoverable. This includes removing data from backup systems and ensuring complete erasure from our servers.

International Data Transfers

As a technology company serving clients globally, we may transfer your data to countries outside Thailand. We ensure these transfers meet strict privacy and security standards.

Transfer Safeguards

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions recognizing equivalent protection levels
  • Certification schemes ensuring appropriate data handling
  • Regular assessment of transfer risks and protections

We primarily process data within Thailand and the European Union, utilizing cloud providers with strong privacy commitments and robust security infrastructure.

Cookies and Tracking

Our website and platform use cookies and similar technologies to enhance your experience, improve functionality, and understand how you interact with our services.

Types of Cookies We Use

  • Essential cookies: Required for basic platform functionality and security
  • Performance cookies: Help us understand usage patterns and improve our services
  • Functional cookies: Remember your preferences and settings
  • Analytics cookies: Provide insights into user behavior and platform performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality and your user experience.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We're committed to keeping you informed about how we protect your privacy.

Notification Process

  • Email notifications for significant changes affecting your rights
  • Platform notifications highlighting important updates
  • Updated version date clearly displayed on this page
  • Archive of previous policy versions available upon request

We encourage you to review this policy regularly. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Our Privacy Team

Have questions about your privacy or need help exercising your rights? We're here to help.

Email: [email protected]

Phone: +66 53 752 499

Address: Pak Khlong Bang Pla Kot, Phra Samut Chedi District
Samut Prakan 10290, Thailand

Our privacy team typically responds to inquiries within 2-3 business days. For urgent privacy concerns, please mark your communication as "Privacy - Urgent" in the subject line.